RETURNS & EXCHANGES.
IT IS IMPORTANT TO THE GOODTHREAD. FAMILY YOU ARE COMPLETELY SATISFIED WITH THE ITEMS YOU ORDER AND YOUR EXPERIENCE WITH GOODTHREADEMB.COM. DEPENDING ON THE REASON FOR THE RETURN AND THE CONDITION OF THE PRODUCT, THERE MAY BE SEVERAL OPTIONS AVAILABLE TO YOU.
* PLEASE NOTE, THAT ALL ITEMS MUST HAVE THEIR ORIGINAL TAGS ATTACHED AND BE UNWORN AND UNWASHED.
• You will be responsible for paying postage on any returns or exchanges.
• Refunds for store credit only. * (sale items - exchange only)
• If you would like to return an item for for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. *
• You will have 15 days from delivery of your package to file a return claim with customer service.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know next steps. As soon as we can see there's an update on the tracking back to our facility we will send out a replacement.
• If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
• If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
• If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.
• Sale items (Sale Tab/Collection), swimwear, and intimates are not eligible for returns or exchanges, unless reason is for defective items.
• Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. We will not allow size exchanges , store credit or refunds.
• Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.
*Additional limitations may apply.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by emailing Contact@goodthreademb.com, calling (607)-229-4610 or by submitting a return request below. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.
You will be responsible for paying postage on any returns or exchanges.
We do not offer refunds.
To request a return, or for more information about our Returns Policy, please contact our Customer Service department by emailing Contact@goodthreademb.com, calling (607)-229-4610 or by submitting a return request below.
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department.
If you have any additional questions, or to begin processing a return, please contact our Customer Service department by emailing Contact@goodthreademb.com, calling (607)-229-4610 or by submitting a return request below.